Booking Terms and Conditions

The Guest, who signifies his acceptance of this booking, does so, on behalf of himself and the persons under his authority, which means that all are bound by the booking conditions as if they had individually made the application themselves. The bookings are made with South African Experiences Trading Company PTY Limited, and no person has any authority on its behalf to vary any of the terms and conditions, which are applicable. All legal disputes will be settled in a South African Court of Law.

NOTE: It should be noted that it is very difficult to predict with certainty what the flowers would be like in August and September. South African Experiences Trading Company Pty Limited can therefore only guess based on current weather conditions.  

1. To make a reservation please provide the following information:

  • Surname and Christian names of all guests as they appear in the passport or Identity Documents
  • Nationality
  • Arrival and departure dates
  • Any special dietary requirements or special requests
  • Mobile contact numbers
  • Emergency Contact Details

2. Payment and Cancelation

The following cancellation fee applies on the full value of the booking:

  • Booking cancelled after 50% deposit paid, will forfeit deposit.
  • Booking cancelled after final payment is received within 30 days will forfeit full amount.
  • Please take note, that bookings for which no deposit has been received remain provisional and may be cancelled without notice.
  • Please take note, that bookings for which the deposit has been received, but full payment has not been received prior than 31 days of arrival may be cancelled without notice.
  • 50% of total value is required to confirm booking – Non-refundable.
  • 50% of total booking value is required 31 days prior to arrival – Non-refundable.

3. Rates 2017

3.1 Namaqua Flower Skilpad Camp

Rate includes accommodation, 2-course dinner, and breakfast. All extras, alcoholic and soft drinks (on consumption), are payable in full on check-out

R1 650.00 – Sharing – maximum 2 guests per tent
R2 475.00 – Single
R950 – Children 6-12 years. Children older than 12 pay full rate
All rates include VAT | Rates per person per night

3.2 Namaqua Flower Beach Camp

Rate includes tented accommodation, 3-course dinner, breakfast, high tea, and entertainment. All extras, alcoholic and soft drinks (on consumption), are payable in full on check-out

R2 250.00 – Sharing – maximum 2 guests per tent
R3 375.00 – Single
R1 075 – Children 12 to 16
All rates include VAT | Rates per person per night

4. Children Policy

4.1 Namaqua Flower Skilpad Camp

  • No children under 5 years old.

4.2 Namaqua Flower Beach Camp

  • No children under 12 years old.

5. Insurance

Travel and Cancellation Insurance is recommended however it is the Guests responsibility to arrange such insurance and to be satisfied that it covers their specific requirements.

6. Theft and Loss

All baggage and personal effects are at all times at the Guests risk and South African Experiences Trading Company PTY Limited cannot accept any liability for any loss of baggage or personal effects.

7. Liability and Responsibility

  • South African Experiences Trading Company PTY Limited does not hold itself responsible for death, injury or loss, which may occur.
  • All Guests will be obliged to individually sign an Indemnity Form in this regard.

8. Photography

South African Experiences Trading Company (PTY) Limited reserves the right to utilise any photographs taken during the Namaqua Flower Season for any future advertising / promotional purposes.

9. Payments

Payments can be effected by either:

  • Credit Card facilities are available in the Namaqua Flower Skilpad Camp and at the SanParks Offices at Groenriver (Beach Camp).   
  • Bank transfer to – South African Experiences Trading (Pty) Ltd

     First National Bank – Northgate 
     Branch code: 256755
     Account No: 62351588581
     Swift Code:  FIRNZAJJ

  • Online payments via Sage Accounting online banking link or via direct online booking system.
  • We regret cheques are not accepted.
  • Paypal – foreign payments, Euro and US Dollar only.
  • Direct payment to Booking platforms (TravelGround, Lekkeslaap, Safari Now, Booking.com, SA Venues.com etc.)
  • A copy of the deposit slip emailed to info@experiences.co.za

Site Booking Policy

1. Use of Site

You may only use this site to browse the content, make legitimate reservations and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

2. Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

3. Our Rights

South African Experiences Trading (Pty) Ltd reserve the right to:

3.1 Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
3.2 Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3.3 We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

4. Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

5. Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

6. Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

7. Accommodation availability

All accommodation is strictly subject to availability at all times.

8. Travel Insurance

For your convenience contact your Bankers for details on online travel insurance and emergency accident/medical coverage.

9. Security Policy

9.1 Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

9.2 Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

9.3 The Merchant does not have access to credit details.

9.4 Virtual Card Services continually reviews and enhances its security in line with technological changes.

10. Conservation Fees

  • Namaqua Flower Camps are located within the Namaqua National Park and Guests should take note that Conservation fees are not included and are payable to SanParks as
    follows:
    – 2017 Local residents: R37 per adult | R18 per child
    – 2017 International visitors: R74 per adult | R37 per child 
  • Rates are subject to change.

11. Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

12. Contact Details

South African Experiences Trading (Pty) Ltd – 2004/ 014548/ 07

P O Box 563, Olivedale, 2158

Contact – Allan Johnston +27 82 727 3624 or Lysta Stander +27 71 688 8201

Email – pr@experiences.co.za